SchedulHub ("we," "us," or "our") operates the SchedulHub booking platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to this Privacy Policy.
1. Information Collection
1.1 Personal Data
Account Information: Full name, email address, phone number, business details, and credentials when you register.
Payment Information: Credit card details, billing address, and transaction history processed through PCI-compliant third-party processors.
Profile Information: Business hours, service offerings, staff details, and photos you upload.
1.2 Booking Data
Client names, contact details, appointment history, and service preferences.
Special requests, notes, and any health/safety information provided during booking.
1.3 Technical Data
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, features used, clickstream data, and session duration.
Cookies: We use essential, functional, and analytics cookies as detailed in our Cookie Policy.
2. Legal Basis for Processing (GDPR Compliance)
Contractual Necessity: To fulfill our service obligations.
Legitimate Interests: For business operations and service improvements.
Consent: For marketing communications and non-essential cookies.
Legal Compliance: When required by applicable laws.
3. Data Usage
Provide and maintain our Service
Process transactions and send booking confirmations
Send automated appointment reminders via SMS/email
Develop new features and improve service quality
Prevent fraud and ensure platform security
Communicate service updates and (with consent) marketing offers
Comply with legal obligations
4. Data Sharing & Disclosure
4.1 Service Providers
Payment processing (Stripe, Flutterwave)
Cloud hosting and infrastructure
Customer support tools
Analytics and marketing services
All vendors undergo rigorous security assessments and are contractually bound to data protection obligations.
4.2 Business Transfers
In mergers, acquisitions, or asset sales, user data may be transferred with appropriate confidentiality protections.
4.3 Legal Requirements
Comply with legal processes
Protect against legal liability
Prevent harm to individuals or property
5. International Data Transfers
EU Standard Contractual Clauses for EEA transfers
Adequacy decisions where applicable
Additional safeguards for sensitive data
6. Data Security
256-bit SSL encryption for all data transmissions
Regular security audits and penetration testing
Role-based access controls
Multi-factor authentication options
Annual staff security training
Despite these measures, no internet transmission is 100% secure. Users should protect their account credentials and notify us immediately of any unauthorized access.
7. Data Retention
Service provision and business operations
Legal/compliance requirements
Dispute resolution
Inactive accounts are deleted after 24 months of dormancy. Clients may request earlier deletion per Section 8.
8. Your Rights
Access: Request copies of your personal data
Rectification: Correct inaccurate information
Erasure: Request deletion under certain conditions
Restriction: Limit processing of your data
Portability: Receive your data in a structured format
Object: Opt-out of certain processing activities
Withdraw Consent: For consent-based processing
To exercise these rights, contact us at
. We respond to all requests within 30 days.
9. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect children's data. Parents/guardians discovering such collection should contact us immediately for deletion.
10. Third-Party Links
Our Service may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to review their policies separately.
11. Policy Updates
Email notification to registered users
Prominent website notices
In-app alerts for active users
Continued use after changes constitutes acceptance of the revised policy.
12. Contact
If you have any questions about this Privacy Policy, please contact us at
.